[Jenkins-infra] Fwd: Re: Trouble with Password Reset

[Larry Shatzer, Jr.]

I don't see a lucymhdavies in the JIRA user directory. Odd.

Kohsuke, any advise besides creating a new user? (And shouldn't we prevent
emails without domains in all the necessary spots?)

-- Larry

On Thu, Aug 6, 2015 at 2:52 PM, Lucy <strawberryutopia at googlemail.com>
wrote:

> Tried again today.
>
> Still unable to log in to https://issues.jenkins-ci.org/
>
> The other two are fine though
>
>
> -Lucy-
>
> On Wed, Aug 5, 2015 at 10:12 PM, Lucy <strawberryutopia at googlemail.com>
> wrote:
>
>> Thanks guys. Having now reset the password, I now have access on
>> https://jenkins-ci.org/account/ and https://wiki.jenkins-ci.org :)
>>
>> Does https://issues.jenkins-ci.org/ take a while to update, or should
>> that one be working too?
>> It's not currently working, but we've had issues with Jira taking ages to
>> receive new password details at work, so this might be expected.
>>
>>
>> -Lucy-
>>
>> On Wed, Aug 5, 2015 at 2:47 PM, Larry Shatzer, Jr. <larrys at gmail.com>
>> wrote:
>>
>>> And I forgot to mention I set their mail to
>>> strawberryutopia at googlemail.com, which is what was in the email, then
>>> reset the password.
>>>
>>> On Wed, Aug 5, 2015 at 7:44 AM, Larry Shatzer, Jr. <larrys at gmail.com>
>>> wrote:
>>>
>>>> The email address is just "lu", so that is why it is failing, and in
>>>> the stacktrace, that the address must contain a domain.
>>>>
>>>> On Tue, Aug 4, 2015 at 1:21 AM, R. Tyler Croy <tyler at monkeypox.org>
>>>> wrote:
>>>>
>>>>> (replies inline)
>>>>>
>>>>> On Tue, 04 Aug 2015, Christopher Orr wrote:
>>>>>
>>>>> > Sorry to be a pain, but did anybody get a chance to take a look?
>>>>>
>>>>> I'm on vacation right now, kinda, but I can look at tihs friday while
>>>>> jetlagged
>>>>> back at home if nobody gets to it until then.
>>>>>
>>>>>
>>>>> The two routes for debugging I would suggest are looking in the admin
>>>>> part of
>>>>> the /account/ app. I'm not sure who all has access to that. Or another
>>>>> option,
>>>>> I feel less confident in, is using the ldap command line tools from
>>>>> cucumber to
>>>>> look at this person's account.
>>>>>
>>>>>
>>>>> The DB files are in /var/lib/ldap/*.bdb, and I suggest making sure
>>>>> they're
>>>>> backed up before making any modifications with CLI tools just to be
>>>>> extra safe
>>>>>
>>>>>
>>>>> > On 29/07/15 18:31, Christopher Orr wrote:
>>>>> > >This user asked me about this request they made a couple of weeks
>>>>> ago.
>>>>> > >
>>>>> > >I tried just now and get the same stacktrace.  It looks like their
>>>>> LDAP
>>>>> > >account may have a broken email address somehow...
>>>>> > >
>>>>> > >Could somebody possibly take a look?
>>>>> > >
>>>>> > >Thanks,
>>>>> > >Chris
>>>>> > _______________________________________________
>>>>> > Jenkins-infra mailing list
>>>>> > Jenkins-infra at lists.jenkins-ci.org
>>>>> > http://lists.jenkins-ci.org/mailman/listinfo/jenkins-infra
>>>>>
>>>>> - R. Tyler Croy
>>>>>
>>>>> ------------------------------------------------------
>>>>>      Code: <https://github.com/rtyler>
>>>>>   Chatter: <https://twitter.com/agentdero>
>>>>>
>>>>>   % gpg --keyserver keys.gnupg.net --recv-key 3F51E16F
>>>>> ------------------------------------------------------
>>>>>
>>>>> _______________________________________________
>>>>> Jenkins-infra mailing list
>>>>> Jenkins-infra at lists.jenkins-ci.org
>>>>> http://lists.jenkins-ci.org/mailman/listinfo/jenkins-infra
>>>>>
>>>>>
>>>>
>>>
>>
>
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