[Jenkins-infra] Project Infrastructure, Component CI, ticket needs to go to group of people

Larry Shatzer, Jr. larrys at gmail.com
Tue Sep 6 14:01:25 UTC 2016


JIRA does not allow assigning an issue to a group. There are some
"workarounds"
https://confluence.atlassian.com/jira/how-do-i-assign-issues-to-multiple-users-207489749.html
and
https://answers.atlassian.com/questions/248664/assign-issue-to-group-in-jira

I'm also guessing the people who would be in that "group" probably already
get a ton of JIRA spam, I mean email... :)

Another possibility is to leave them as unassigned, instead of having a
default assignee, and then creating a filter in JIRA, that is on peoples
dashboards, and sends an email once a day if there are tickets unassigned
(and still open) in that queue. Then this email be filtered differently by
the recipients.

There are possibly other solutions as well.

-- Larry

On Mon, Sep 5, 2016 at 12:25 PM, Craig Rodrigues <rodrigc at freebsd.org>
wrote:

> I cannot attend the Jenkins governance meeting,
> so at Arnaud Héritier's suggestion I am posting here.
>
> I would like to propose that if a ticket is filed with Project t
> * Infrastructure*, Component *CI* that the ticket go to a group of people
> where it can
> be triaged and assigned, rather than a direct assignee.
>
> For example, I filed https://issues.jenkins-ci.org/browse/INFRA-741  ,
> and it went to a direct assignee, but no action happened on this until
> I raised the issue on jenkinsci-dev, and Arnaud jumped in and addressed
> the issue.
>
> This is not an efficient way to handle requests.
> Due to the popularity of Jenkins, the mailing lists receive a high volume
> of
> traffic, and are very difficult to track and follow the status of requests.
>
> --
> Craig
>
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>
>
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