[Jenkins-infra] Automatically linking tickets between JENKINS and internal tracker

James Dumay jdumay at cloudbees.com
Thu Nov 30 03:41:21 UTC 2017


Yes, there are private discussions going on in those private tickets that
involve commercially sensitive information from CloudBees customers. For
full transparency, those discussions are going to happen regardless if
there is a link or not.

Typically we make an effort to summarize the problem on the public ticker
with the confidential information redacted. That means any work that we
schedule for Jenkins ends up with a public ticket where the community is
able to collaborate on those items as contributors see fit.

This link helps the dozens of people who are triaging the Jenkins issue
tracker at CloudBees and who are actively making cases to put management to
invest more in OSS improvements.

Put another way, I’d rather us be doing less administrivia and more work on
improving Jenkins.


On Thu, 30 Nov 2017 at 2:28 pm, Richard Bywater <richard at byh2o.com> wrote:

> Personally I'm a little -1 on this (-0.5 perhaps? :) ) but only because it
> frustrates me when there is a public ticket that links off in some way to a
> place that isn't accessible. Kind of makes you think there is some hidden
> discussions happening in the private tracker.
>
> Richard.
>
> On Thu, 30 Nov 2017, 3:51 PM James Dumay, <jdumay at cloudbees.com> wrote:
>
>> Hi all,
>>
>> I just wanted to ask permission before I did this, but when I am working
>> in the community JIRA I often needing a way back to the mirror issue in the
>> CloudBees private JIRA tracker. I spend a up to 10-15 hours a week in JIRA.
>>
>> I'd like to setup a bot that automatically adds a backlink to our
>> internal issue tracker from any JENKINS ticket. You can see an example of
>> what this would look like below.
>>
>> Any objections?
>>
>>
>> [image: Screen Shot 2017-11-30 at 1.23.29 pm.png]
>> --
>> James Dumay,
>> Director of Product Management.
>> CloudBees, Inc.
>> Skype: jdumaycb Twitter: i386
>> Meet with me: https://calendly.com/jdumay
>>
> _______________________________________________
>> Jenkins-infra mailing list
>> Jenkins-infra at lists.jenkins-ci.org
>> http://lists.jenkins-ci.org/mailman/listinfo/jenkins-infra
>>
> --
James Dumay,
Director of Product Management.
CloudBees, Inc.
Skype: jdumaycb Twitter: i386
Meet with me: https://calendly.com/jdumay
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