[Jenkins-infra] Pagerduty on-call modifications

[Arnaud Héritier]

yes same than KK
I'm happy to help but with the move to Azure I'm completely lost in how I
could help (I'm even not sure to still have the required rights/permissions)
If I have the instructions of what to do (or not do :-P) I'll continue to
help with pleasure

On Tue, Aug 7, 2018 at 4:57 PM Kohsuke Kawaguchi <kk at kohsuke.org> wrote:

> Thanks for taking the lead on this. I think your plan makes sense.
>
> I'd like to use this opportunity to ask how I should respond to these PD
> notifications. Most of them I get is indeed disk space issues, but I have
> no idea how to resolve that, so mostly I just ignore them.
>
> On Tue, Aug 7, 2018 at 6:13 AM Olblak <me at olblak.com> wrote:
>
>>
>> Hello,
>>
>> I would like to update the Pagerduty rotation, currently every people
>> on-call are assigned to the same group and rotated every 6 hours which
>> leads people after a while to be on call in the middle of the night while
>> others are available.
>> We don't get a lot of notification (disk space issue most of the time),
>> but I find it useless to be on-call in the middle of the night and not
>> being notified when I am in front of a computer during the day.
>>
>> Now I suggest a "follow the sun" strategy with four groups and depending
>> on your timezone (or preference) you are assign to a specific groups.
>>
>> It would be something like
>>
>> Group 1 (5AM to 11 AM): Arnaud, Daniel, Olblak (7AM UTC+2 to 1PM UTC+2)
>> Group 2 (11AM to 5PM): Arnaud, Daniel, Olblak (1PM UTC+2 to 7PM UTC+2)
>> Group 3 (5PM to 11PM): Andrew,Tyler, Kohsuke (10AM UTC-7 to 4PM UTC-7)
>> Group 4 (11PM to 5 AM): Andrew, Tyler, Kohsuke (4PM UTC-7 to 10PM UTC-7)
>>
>> The global strategy would remain the same
>>
>> Level1 notification sent to on call people
>> After 30minutes
>> Level2 notification are sent to Tyler/Daniel/Olivier
>> After 30minutes
>> Level3 notification is sent to  KK
>>
>> Because we have at least three people per group, you will only be on-call
>> during one slot per day?
>> Shouldn't we review on call people annually to be sure that they are
>> still available?
>>
>> Any suggestions?
>>
>> ---
>> -> gpg --keyserver keys.gnupg.net --recv-key 52210D3D
>> ---
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>>
> --
> Kohsuke Kawaguchi
> _______________________________________________
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>


-- 
-----
Arnaud Héritier
http://aheritier.net
Mail/GTalk: aheritier AT gmail DOT com
Twitter/Skype : aheritier
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