[Jenkins-infra] ATTENTION– You do not currently have an active subscription

Kohsuke Kawaguchi kk at kohsuke.org
Fri Jan 3 17:38:30 UTC 2020


Hi,

As the context, repo.jenkins-ci.org was provided under JFrog's open-source
sponsorship program, which I believe is now called "Artifactory Cloud for
OSS <https://jfrog.com/open-source/>." We engaged in this relationship 5-10
years ago, which I believe predates the formalization of your support
system. So indeed I do not have the access to your support portal, and I'm
not surprised that your record does not indicate us as an active JFrog user.

Can you please kindly talk to people on your side who are involved with the
Artifactory Cloud for OSS program? If it still doesn't solve the problem,
please check with your founders -- Shlomi, Yoav, and/or Simon. They know me
and they know this arrangement, so I'm sure they can give you any
authorizations you need.

And once this gets resolved, please instruct us how best to engage your
support team in the future, so that we can follow the process.

On Fri, Jan 3, 2020 at 9:13 AM JFrog Support <helpdesk at jfrog.com> wrote:

> Hello,
>
> Thank you for contacting JFrog Support.
> Our records do not list you as an active JFrog user. SLA-based support
> services or access to the support portal, along with bug fixes,
> maintenance, and upgrades, are only provided to JFrog users with active
> subscriptions.
>
> If you have a subscription, please provide us with more details so that we
> can assist you. If you do not have an active subscription, but you are
> interested in exploring your options, including a FREE Trials
> <https://www.jfrog.com/artifactory/free-trial/>, we'll be happy to
> provide you with more information or jump on a call.
>
> We look forward to hearing from you,
> The JFrog Team
>
> [image: Company Logo]
>
>
>
> ref:_00D20M3v0._5001r2cnsmg:ref



-- 
Kohsuke Kawaguchi
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