<div dir="ltr">I don't see a lucymhdavies in the JIRA user directory. Odd.<div><br></div><div>Kohsuke, any advise besides creating a new user? (And shouldn't we prevent emails without domains in all the necessary spots?)</div><div><br></div><div>-- Larry</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Aug 6, 2015 at 2:52 PM, Lucy <span dir="ltr"><<a href="mailto:strawberryutopia@googlemail.com" target="_blank">strawberryutopia@googlemail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Tried again today.<div><br></div><div>Still unable to log in to <a href="https://issues.jenkins-ci.org/" style="font-size:12.8000001907349px" target="_blank">https://issues.<span>jenkins</span>-ci.org/</a></div><div><br></div><div>The other two are fine though</div><div class="gmail_extra"><span class="HOEnZb"><font color="#888888"><br clear="all"><div><div><br>-Lucy-</div></div></font></span><div><div class="h5">
<br><div class="gmail_quote">On Wed, Aug 5, 2015 at 10:12 PM, Lucy <span dir="ltr"><<a href="mailto:strawberryutopia@googlemail.com" target="_blank">strawberryutopia@googlemail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Thanks guys. Having now reset the password, I now have access on <a href="https://jenkins-ci.org/account/" target="_blank">https://jenkins-ci.org/account/</a> and <a href="https://wiki.jenkins-ci.org" target="_blank">https://wiki.jenkins-ci.org</a> :)<div><div><div><div><br></div><div>Does <a href="https://issues.jenkins-ci.org/" target="_blank">https://issues.jenkins-ci.org/</a> take a while to update, or should that one be working too?<br></div></div></div></div><div>It's not currently working, but we've had issues with Jira taking ages to receive new password details at work, so this might be expected.</div><div class="gmail_extra"><span><font color="#888888"><br clear="all"><div><div><br>-Lucy-</div></div></font></span><div><div>
<br><div class="gmail_quote">On Wed, Aug 5, 2015 at 2:47 PM, Larry Shatzer, Jr. <span dir="ltr"><<a href="mailto:larrys@gmail.com" target="_blank">larrys@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">And I forgot to mention I set their mail to <a href="mailto:strawberryutopia@googlemail.com" target="_blank">strawberryutopia@googlemail.com</a>, which is what was in the email, then reset the password.</div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Aug 5, 2015 at 7:44 AM, Larry Shatzer, Jr. <span dir="ltr"><<a href="mailto:larrys@gmail.com" target="_blank">larrys@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">The email address is just "lu", so that is why it is failing, and in the stacktrace, that the address must contain a domain.</div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Aug 4, 2015 at 1:21 AM, R. Tyler Croy <span dir="ltr"><<a href="mailto:tyler@monkeypox.org" target="_blank">tyler@monkeypox.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">(replies inline)<br>
<span><br>
On Tue, 04 Aug 2015, Christopher Orr wrote:<br>
<br>
> Sorry to be a pain, but did anybody get a chance to take a look?<br>
<br>
</span>I'm on vacation right now, kinda, but I can look at tihs friday while jetlagged<br>
back at home if nobody gets to it until then.<br>
<br>
<br>
The two routes for debugging I would suggest are looking in the admin part of<br>
the /account/ app. I'm not sure who all has access to that. Or another option,<br>
I feel less confident in, is using the ldap command line tools from cucumber to<br>
look at this person's account.<br>
<br>
<br>
The DB files are in /var/lib/ldap/*.bdb, and I suggest making sure they're<br>
backed up before making any modifications with CLI tools just to be extra safe<br>
<span><br>
<br>
> On 29/07/15 18:31, Christopher Orr wrote:<br>
> >This user asked me about this request they made a couple of weeks ago.<br>
> ><br>
> >I tried just now and get the same stacktrace. It looks like their LDAP<br>
> >account may have a broken email address somehow...<br>
> ><br>
> >Could somebody possibly take a look?<br>
> ><br>
> >Thanks,<br>
> >Chris<br>
> _______________________________________________<br>
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<br>
</span>- R. Tyler Croy<br>
<br>
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