<html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class="setupTab" style=" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><center ><table cellpadding="0" width="500" cellspacing="0" id="topTable" height="450" ><tr valign="top" ><td style=" background-color:#FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:middle; height:100; text-align:center;"><img border="0" bEditID="r1sp1" bLabel="headerImage" id="r1sp1" src="https://eu3.salesforce.com/servlet/servlet.ImageServer?id=015w0000004ENbc&oid=00D20000000M3v0" ></img></td></tr><tr valign="top" ><td style=" background-color:#000000; bEditID:r2st1; bLabel:accent1; height:5;"></td></tr><tr valign="top" ><td styleInsert="1" height="300" style=" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:arial;"><table border="0" cellpadding="5" width="550" cellspacing="5" height="400" ><tr valign="top" height="400" ><td tEditID="c1r1" style=" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:arial;" aEditID="c1r1" locked="0" ><span id="docs-internal-guid-dde3790c-b9f7-6cd5-1986-21e850acf3cb"><p dir="ltr" style="color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; line-height: 1.56; margin-top: 0pt; margin-bottom: 0pt;"><font face="Arial,Sans-Serif"><span style="font-size: 12.6667px; color: rgb(34, 34, 34); vertical-align: baseline; white-space: pre-wrap; background-color: rgb(255, 255, 255);">Dear Daniel Beck</span><span style="font-size: 12.6667px; color: rgb(34, 34, 34); vertical-align: baseline; white-space: pre-wrap; background-color: rgb(255, 255, 255);">,</span></font></p><p dir="ltr" style="margin-top: 0pt; margin-bottom: 0pt;"><font style="color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; line-height: 1.56;" face="Arial,Sans-Serif"><span style="font-size: 12.6667px; color: rgb(34, 34, 34); vertical-align: baseline; white-space: pre-wrap; background-color: rgb(255, 255, 255);">We would like to acknowledge that we have received your request and a ticket has been created with ticket ID - </span></font><font color="#222222" face="arial"><span style="font-size: 12.6667px; line-height: 19.7601px; white-space: pre-wrap;">55259.</span></font></p><p dir="ltr" style="color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; line-height: 1.56; margin-top: 0pt; margin-bottom: 0pt;"><font face="Arial,Sans-Serif"><span style="font-size: 12.6667px; color: rgb(34, 34, 34); vertical-align: baseline; white-space: pre-wrap; background-color: rgb(255, 255, 255);">A support representative will be reviewing your request and will send you a personal response.</span></font></p><p dir="ltr" style="color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; line-height: 1.56; margin-top: 0pt; margin-bottom: 0pt;"><font face="Arial,Sans-Serif"><span style="font-size: 12.6667px; color: rgb(34, 34, 34); vertical-align: baseline; white-space: pre-wrap; background-color: rgb(255, 255, 255);">If your subscription does not include customer support services or a SLA-based response time, please anticipate a delayed response.</span></font></p><p dir="ltr" style="color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; line-height: 1.56; margin-top: 0pt; margin-bottom: 0pt;"><font face="Arial,Sans-Serif"><span style="font-size: 12.6667px; color: rgb(34, 34, 34); vertical-align: baseline; white-space: pre-wrap; background-color: rgb(255, 255, 255);">To get more information about our support options, including questions related to your custom environment, please email </span><a href="mailto:success@jfrog.com"><span style="font-size: 12.6667px; color: rgb(17, 85, 204); vertical-align: baseline; white-space: pre-wrap; background-color: rgb(255, 255, 255);">success@jfrog.com</span></a><span style="font-size: 12.6667px; color: rgb(34, 34, 34); vertical-align: baseline; white-space: pre-wrap; background-color: rgb(255, 255, 255);">.</span></font></p><p dir="ltr" style="color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; line-height: 1.56; margin-top: 0pt; margin-bottom: 0pt;"><font face="Arial,Sans-Serif"><span style="font-size: 12.6667px; color: rgb(34, 34, 34); vertical-align: baseline; white-space: pre-wrap; background-color: rgb(255, 255, 255);">Thank you for your patience.</span></font></p><p dir="ltr" style="color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; line-height: 1.56; margin-top: 0pt; margin-bottom: 0pt;"><font face="Arial,Sans-Serif"><span style="font-size: 12.6667px; color: rgb(34, 34, 34); vertical-align: baseline; white-space: pre-wrap; background-color: rgb(255, 255, 255);">Sincerely,</span></font></p><p dir="ltr" style="color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; line-height: 1.56; margin-top: 0pt; margin-bottom: 0pt;"><font face="Arial,Sans-Serif"><span style="font-size: 12.6667px; color: rgb(34, 34, 34); vertical-align: baseline; white-space: pre-wrap; background-color: rgb(255, 255, 255);">JFrog Support Team</span></font></p><p dir="ltr" style="color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; line-height: 1.56; margin-top: 0pt; margin-bottom: 0pt;"><br></p><p dir="ltr" style="color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; margin-top: 0pt; margin-bottom: 0pt;"><font style="color: rgb(0, 0, 0); font-family: arial; font-size: 12pt;" face="Arial,Sans-Serif"><span style="vertical-align: baseline; background-color: rgb(255, 255, 255); font-size: 12.6667px; line-height: 19.7601px; white-space: pre-wrap;"><font color="#222222">ref:_00D20M3v0._500w01Vn42j:ref</font></span></font></p><br><br><br></span></td></tr></table></td></tr><tr valign="top" ><td style=" background-color:#FFFFFF; bEditID:r4st1; bLabel:accent2; height:5;"></td></tr><tr valign="top" ><td style=" background-color:#FFFFFF; bEditID:r5st1; bLabel:footer; vertical-align:top; height:100; text-align:left;"></td></tr><tr valign="top" ><td style=" background-color:#FFFFFF; bEditID:r6st1; bLabel:accent3; height:5;"></td></tr></table></center><br><br></body></html>